They include frequent role-plays and conversation-based activities, designed to help you relate the language being learnt to your own work experience. Special emphasis is placed on listening and speaking skills.

Topics include: meeting people; describing jobs and responsibilities; your company; work routines; greeting guests; entertaining, and making small talk; making telephone calls; making offers and requests; arranging appointments; describing products and services; exchanging information; attending meetings; making reports; and writing everyday business correspondence.